Terms of Service

Last updated: June 9, 2026

1. Agreement

These Terms of Service ("Terms") govern your use of the Greyhaven platform, Greybox-Cloud, and related software and services (collectively, "Services") provided by Greyhaven Labs Inc. ("Greyhaven," "we," or "us"). By installing, accessing, or using any part of the Services, you agree to be bound by these Terms.

2. License

Access to the Greyhaven platform, Greybox-Cloud, and associated commercial features ("Commercial Services") requires a separate agreement between Greyhaven and the customer. This agreement governs fees, billing, payment terms, support levels, service commitments, and any other commercial terms specific to the customer's needs.

Subject to these Terms and any separate written agreement between Greyhaven and the customer, Greyhaven grants you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes. You may not copy, modify, distribute, or create derivative works of the Services except as expressly permitted under a separate written agreement.

3. Acceptable Use

You may use the Services for lawful purposes only. You agree not to:

• Use the Services to conduct illegal activities or violate any applicable law
• Use the Services to gain unauthorized access to any system, network, or data
• Use the Services to harm, exploit, or exfiltrate data from others without their consent
• Circumvent, disable, or interfere with security features or access controls
• Use the Services in a manner that threatens the integrity, security, or availability of Greyhaven's infrastructure or that of other customers
• Misrepresent the origin or authorship of the Services

4. Customer Data and Storage

4.1 Ownership

You retain all rights to the data you process through the Services ("Customer Data"). Greyhaven claims no ownership over Customer Data.

4.2 Storage Options

Where Customer Data is stored depends on the deployment model you choose:

• Greybox-Cloud: Customer Data is stored on Greyhaven's cloud infrastructure, currently hosted on Digital Ocean in the Toronto region (TOR1). Backup arrangements are agreed on a per-client basis.
• Local-first deployment: Customer Data remains entirely on your infrastructure. Greyhaven does not store, access, or control this data.

4.3 Data Retention

Data retention policies are governed by the separate agreement between Greyhaven and the customer.

5. Commercial Terms

Fees, billing, payment terms, refund policies, service levels, support commitments, and other commercial terms are set out in a separate service agreement between Greyhaven and the customer.

6. Intellectual Property

Greyhaven and its contributors retain all intellectual property rights in the Services and in the Greyhaven name, logo, and branding. You may not use Greyhaven's name or logo in a way that implies endorsement without prior written consent.

7. Data Access and Security

Local-first deployments: Customer Data never leaves your infrastructure. You have full, exclusive control over all access.

Greybox-Cloud deployments:

• Greyhaven's FDE team may access Customer Data, only with your explicit, revocable authorization.
• Greyhaven's DevOps team may access the infrastructure hosting Customer Data for operational and maintenance purposes.
• All access is logged. You may request an access log at any time.

8. Disclaimer

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Greyhaven disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Greyhaven does not warrant that the Services will be error-free or uninterrupted.

9. Limitation of Liability

To the fullest extent permitted by law, Greyhaven shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including but not limited to loss of data, loss of profits, or business interruption. The maximum aggregate liability cap will be agreed in writing with the customer.

10. Term and Termination

10.1 Term

These Terms remain in effect for as long as you use the Services.

10.2 Termination by You

You may stop using the Services at any time. Upon request, Greyhaven will delete or return Customer Data in accordance with the agreed data deletion process included in a written agreement between the Customer and Greyhaven.

10.3 Termination by Greyhaven

Greyhaven may suspend or terminate your access to the Commercial Services in accordance with the terms agreed in writing between Greyhaven and the customer. Upon termination, Greyhaven will delete Customer Data in accordance with the agreed deletion process included in the written agreement between the Customer and Greyhaven.

10.4 Effect of Termination

Upon termination, all rights granted to you under these Terms cease. Provisions governing surviving obligations, including disclaimers, limitation of liability, intellectual property, and data handling, will be agreed with the customer to fit individual requirements.

11. Export Controls

You are responsible for complying with all applicable export control and sanctions laws when using the Services.

12. Modifications to These Terms

Greyhaven may update these Terms from time to time. Material changes will be communicated via the Greyhaven website or the Greybox-Cloud platform. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14. Contact